The Client

SecureIT Services is a managed service provider (MSP) based in Perth, Western Australia, led by Darren Perera. When faced with the unexpected departure of existing tech personnel, Darren urgently needed to find two qualified Level 1 IT technicians to maintain business operations.

The Challenge

With a sudden vacancy in their tech support team, SecureIT required candidates who could demonstrate great customer service and tech skills with a passion for technology.  However, sourcing and vetting suitable applicants can be a lengthy process that distracts from core business activities, especially when hiring needs arise unexpectedly. Darren recognised the importance of partnering with a knowledgeable recruiter who could efficiently identify the right fit for their organisation.

236

Candidates

Hundreds of candidates from proactive outreach and as well as direct applications came in for this role.

5

Initial shortlist

We distilled down the applications to a shortlist.

2

Number of placements

Successful placement of candidates.

3

Weeks to get a replacement

From the moment the client reached out for help to the moment a replacement started.

“I could not recommend James more; his process and follow-up throughout has been excellent. If you’re looking to make finding great IT candidates easy, then look no further than Sentinel Recruit.

Darren
Darren Pererra
Darren and James

“This was a challenge for me.  The urgency of the situation was critical, and it wasn’t just for one candidate, but two who needed to replace the engineer who’d resigned.”

JM
James McCormack

Consultant

The Solution

  • Hold urgent needs analysis meeting.

  • Assess the IT Support Market

  • Search through existing Sentinel candidates, Proactive outreach as well as advertising

  • Present a shortlist of suitable candidates

  • Make two separate job offers, and place the candidates.

Darren turned to Sentinel Recruit and its founder, James McCormack, whom he had known and worked with previously in the MSP industry. James’ deep understanding of the IT sector and hiring needs within MSPs made him the ideal partner for this urgent recruitment drive.

James worked closely with Darren to understand SecureIT‘s specific requirements, company culture, and the essential skills needed for the Level 1 IT tech roles. With his extensive industry experience, James was able to strategically engage the market, thoroughly assess candidates, and present the two most suitable individuals to SecureIT.

James McCormack
JM
MSP and Tech Recruiter

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